If you're not satisfied of your purchase, you might return the item(s) you bought for substitution or refund within 14 days from the receipt of the goods.
Return shipping costs will be paid by the customer.
Instructions for return
· Before sending any item back, it is necessary to request an RMA (Return Merchandise Authorization), sending an email to firstname.lastname@example.org within 14 days from the receipt of the parcel.
The email must contain the order number, the item(s) code and description and the requested compensation: size change, item change, credit coupon or refund.
As soon as the RMA request is received and information verified, Fashioneed will send the customer a confirmation email with further specific information.
· NO RETURN WILL BE ACCEPTED WITHOUT ADVANCE EMAIL NOTICE TO email@example.com AND FURTHER AUTHORIZATION TO SHIP FROM US.
CUSTOMERS OUTSIDE THE EUROPEAN ECONOMIC COMMUNITY: DO NOT SEND ANYTHING BEFORE HAVING RECEIVED FROM US DETAILED INSTRUCTIONS AND DOCUMENTS TO BE INCLUDED IN THE PARCEL.
The address for goods return is:
RETAIL & MORE s.r.l. - FASHIONEED
Piazza Maria Soti Borgato, 15,
35020 Saonara (PD)
On orders paid with Paypal or by bank wire, the refund will be sent back to the original account, usually within 10 working days from parcel return.
Please note that the needed time for the PayPal refund to be visible in your credit card statement only depends on the bank that issued your card.
On orders paid in cash, refund will take place by bank wire to a bank account or through PayPal.
TERMS AND CONDITIONS
· The security thread present on items that are returned shall not be bent or broken. They should not have been worn (only for test), washed or altered, and must not show any signs of use. The soles of the shoes should be in perfect condition and show no signs of any kind.
· All footwear and accessories must be returned with their original box, which is considered to all intents and purposes an integral part of the product and should not have been in any way damaged and / or altered, or used as a single outer packaging.
· Swimwear and underwear clothes (Bikini, briefs, boxers etc.) Shall be tested above their underwear. The returns of these items will be refused and returned to the customer in the case in which the transparent label of hygienic protection has been removed, or in the case in which the heads for signs of use.
EXPENSES FOR DEFECTS ANALYSIS
Repairs and replacements are absolutely free of charge for our customers.
In the event that, after the necessary verifications, the alleged defect is not found, Fashioneed will return the product to the customer applying a fee of € 25.00 + VAT as defects research and return shipping costs. This amount will be invoice and, if possible, will be collected at parcel delivery.
Therefore, please carefully check the defect(s) BEFORE requesting an RMA. Our staff is always available by email for tips and technical information that can often avoid unuseful charges and loss of time.
The conditions contained in this document may be modified by Fashioneed without notice and will be effective from the date of their publication on the website www.fashioneed.com for Legislative Decree 206/2005